Privacy policy
Couchy Distributions Ltd (“Couchy”, “we” or “us”) is committed to protecting your privacy.
This Privacy Policy Explains
- How we use the information we collect about you.
- How you can instruct us if you prefer to limit the use of that information.
- The procedures we have in place to safeguard your privacy.
The Information We Collect and How We Use It
When you register with us, we need to know your name, postal address and email address.
We gather this information to allow us to communicate with you about our products and promotions.
In order to purchase on the website, we need to know your name, postal address, email address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.
We gather this information to process your order and provide you with the best possible service. The relevant information is used by us, our agents and sub-contractors to authenticate your identity, validate your debit or credit card, authorise the transaction and communicate with you on any matter relating to the provision of the service in general.
You specifically authorise us to transmit information to, or obtain information about you from, third parties for these purposes.
By submitting your information to us, you consent to the use of that information as set out in this privacy policy. If we change our privacy policy, we will post the changes on this section of the website so that you may be aware of the information we collect and how we use it at all times.
Your continued use of the website constitutes your agreement to any such changes.
If any of the information you have provided to us changes, for example if you change your email address or wish to cancel your registration, please let us know the correct details by contacting us.
Contact and Communication
Anybody who contacts Couchy does so at their own discretion and provides any personal details at their own risk.
All personal information received by Couchy is kept private and stored securely until it is no longer required, as detailed in the General Data Protection Regulation (GDPR).
Privacy and Our Website
The Couchy website complies with all UK national laws and requirements for user privacy.
We are committed to protecting the privacy of our website users throughout their time visiting the Couchy website.
Our privacy policy is served by Couchy and governs the privacy of all users who choose to visit the website.
This policy outlines the obligations and requirements of users of our website, the website itself, and Couchy as the owner of the website. It also explains how the website processes, stores and protects user data and information.
All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation (GDPR).
No personal details are passed on to third parties or shared with companies or people outside of Couchy.
How We Use Cookies
Cookies are small text files stored on your personal computer that track, save and store information during interactions and when you visit certain web pages.
Cookies do not store your personal information. Their use allows our website to offer an improved, more responsive and tailored experience to users.
On the first visit to the website, users are given the option of allowing or disallowing the use of cookies, complying with legislation requiring websites to obtain consent from users.
If you do not want your personal computer to accept cookies, or want to delete cookies already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can then delete them or disable your computer from accepting them.
The Couchy website, like most retail websites, uses tracking software from Google Analytics to monitor how users use the website. This software saves a cookie to users’ computer hard drives in order to track usage.
This cookie does not store, save or collect any personal information.
Please find Google’s full privacy policy here: http://www.google.com/privacy.html
Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts.
Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.
No personal information is stored, saved or collected.
Email Privacy
Every effort has been made to ensure that our email submission process is safe and secure. However, users contacting us by email should be advised that they do so at their own risk.
Information submitted to Couchy by email is used to answer queries, subscribe users to our email newsletter programme if appropriate, and contact users with relevant information.
We ask for users’ permission when submitting any form through the email process. Permission is also required where the consumer has previously purchased from, or enquired about purchasing from, the company a product or service that the email newsletter relates to.
Couchy respects user rights regarding email marketing material. Your details are not passed on to any third parties.
Social Media Platforms
Communication, engagement and actions taken by Couchy through external social media platforms are subject to the terms and conditions, as well as the privacy policies, held with each individual social media platform.
Users are advised to use social media platforms wisely and communicate or engage on them with care and caution regarding their own privacy and personal details.
Couchy will never ask customers for personal or sensitive information via social media platforms.
If users wish to discuss privacy-sensitive details, they are advised to contact Couchy through primary communication channels such as telephone or email.
The Couchy website may use social sharing buttons to help share web content directly from web pages to the relevant social media platform.
Users are advised before using such social sharing buttons that they do so at their own discretion. Please note that social media platforms may track and save requests to share a web page through your social media platform account.
We welcome your views about our website and our privacy policy. Should you wish to contact us regarding our website or privacy policy, please do so.
Email Newsletter
The Couchy website operates an email newsletter program, informing subscribers about products and services supplied by Couchy.
Users subscribe at their own discretion through an online automated process. Some subscriptions may be manually processed after prior written agreement with the user.
All email subscriptions are in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.
All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation (GDPR).
No personal details are passed on to third parties or shared with companies or people outside of Couchy.
Under the General Data Protection Regulation (GDPR), you may request a copy of personal information held about you by the Couchy email newsletter program. A small fee may be payable.
If you would like a copy of the information held about you, please write to the Couchy business address.
Email marketing campaigns by Couchy may contain tracking facilities within the actual email.
Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include:
- Opening of emails
- Forwarding of emails
- Clicking links within the email content
- Times, dates and frequency of activity
This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system.
This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable, clear instructions on how to unsubscribe will be detailed instead.
External Links
Couchy cannot guarantee or verify the contents of any externally linked website despite its best efforts.
Users should therefore note that they click on external links at their own risk, and Couchy cannot be held liable for any damages or implications caused by visiting any external links mentioned.
